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3D Crafters

Legal

PRIVACY POLICY

Last updated: 9 August 2026

This policy explains what personal data 3D Crafters collects, how we use it, and the choices you have. By using our site or placing an order, you agree to this policy.

1. Information we collect

  • Account details you give us: name, email, phone number, shipping and billing addresses, and a password (stored encrypted, never in plain text).
  • Order details: products purchased, custom print files you upload, order value and payment status.
  • Payment information: card, UPI and net banking details are entered directly into Razorpay's secure checkout — we never see or store your full payment credentials.
  • Usage data: pages you visit, device and browser type, and chat messages sent to our support assistant, used to improve the site and answer your questions.

2. How we use your information

  • To process and dispatch your orders, including custom print requests.
  • To create and manage your account, including order history and saved addresses.
  • To send order confirmations, dispatch and delivery updates, and reply to enquiries.
  • To send marketing emails or newsletters only if you've opted in — you can unsubscribe at any time.
  • To detect fraud, secure our systems and comply with legal obligations.

3. Sharing your information

  • We share only what's needed to run the store: Razorpay for payment processing, our courier partners for delivery, and our WordPress/WooCommerce platform for order and account management.
  • We do not sell your personal data to third parties.

4. Cookies

  • We use essential cookies to keep you signed in and remember your cart and wishlist. We don't use third-party advertising trackers.

5. Data retention

  • We retain order and account data for as long as your account is active and as needed to meet tax, accounting and legal requirements.

6. Your rights

  • You can access, update or delete your account details at any time from your account dashboard, or by emailing us. You can also ask us what data we hold about you.

7. Contact us

  • Questions about this policy? Email hello@3dcrafters.in or call +91-9345779316, Mon–Sat 10am–7pm IST.

See also our Terms & Conditions and Returns policy.