Privacy Policy

Last Updated: July 2026

Welcome to 3DCrafters. Your privacy is important to us, and we are committed to protecting your personal information and maintaining transparency about how we collect, use, and safeguard your data.

This Privacy Policy explains how 3DCrafters collects, uses, stores, and protects information when you visit our website, place an order, or interact with our services.

By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, contact us, or use our services, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment-related details

  • Uploaded files or custom design information

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Cookies and analytics data

Order & Communication Information

We may collect:

  • Order history

  • Customer support messages

  • Feedback and reviews

  • Communication preferences

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Provide customer support

  • Customize products and services

  • Improve website functionality and user experience

  • Send order updates and shipping notifications

  • Prevent fraud and unauthorized activities

  • Comply with legal obligations

We may also use anonymized data for analytics and business improvement purposes.

3. Payment Information

Payments are processed securely through trusted third-party payment gateways.

3DCrafters does not directly store:

  • Credit card details

  • Debit card details

  • UPI PINs

  • Banking passwords

Payment processing is handled by secure payment providers using industry-standard encryption.

4. Custom Design & Uploaded Files

For custom printing services, customers may upload:

  • STL files

  • OBJ files

  • Images

  • Design references

These files are used solely for:

  • Reviewing designs

  • Printing products

  • Customer communication related to the order

We do not sell or publicly distribute customer designs without permission.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Remember user preferences

  • Analyze visitor behavior

  • Enhance shopping experience

You may disable cookies through your browser settings, though some features may not function properly.

6. Sharing of Information

We do not sell or rent personal information to third parties.

We may share limited information with:

  • Shipping and courier partners

  • Payment gateway providers

  • Service providers assisting website operations

  • Legal authorities when required by law

All third-party partners are expected to maintain appropriate data protection practices.

7. Data Security

We implement reasonable technical and organizational measures to protect customer data from:

  • Unauthorized access

  • Data loss

  • Misuse

  • Alteration

  • Disclosure

However, no internet-based system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain customer information only for as long as necessary to:

  • Fulfill orders

  • Provide support

  • Maintain business records

  • Comply with legal requirements

Unused or unnecessary data may be periodically deleted or anonymized.

9. Your Rights

Depending on applicable laws, customers may have the right to:

  • Access personal information

  • Request correction of inaccurate data

  • Request deletion of data

  • Withdraw consent for communications

  • Request information about stored data

Requests may be subject to verification and legal limitations.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for:

  • External website content

  • Privacy practices of third parties

  • Security of external platforms

Users are encouraged to review the privacy policies of external websites.

11. Children’s Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children without parental consent.

12. Policy Updates

We may update this Privacy Policy periodically to reflect:

  • Legal changes

  • Service improvements

  • Operational updates

Updated versions will be posted on this page with the revised date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

3DCrafters

Website: 3dcrafters.in
Email:3dcrafters.contact@gmail.com

 

We value your trust and are committed to protecting your privacy while providing secure and reliable services.